Man with Van Farringdon Privacy Policy
This Privacy Policy explains how Man with Van Farringdon collects, uses, stores, and protects personal data when providing removal and transport services. It applies to all Man with Van Farringdon customers and prospective customers in the Farringdon area who use or enquire about our services, whether by phone, online, or in person.
Who We Are
Man with Van Farringdon is a removals and transport service operating in the Farringdon area. In relation to the personal data we collect and process, we act as the data controller. This means we decide how and why your personal data is used in connection with our services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us:
Identification and contact details, such as your name, address, pick-up and drop-off addresses, and communication preferences.
Contact and communication records, including details you provide by phone, online forms, or other messages relating to bookings, quotes, and customer support.
Service and booking information, including dates and times of moves, property access details provided by you, and any specific instructions relating to your booking.
Payment and billing information, such as billing address and limited transaction details necessary to process your payment. We do not store full payment card details when third-party payment processors are used.
Technical data, where applicable, such as IP address and basic device information when you visit our website or use online contact forms, to enable our site to function and to keep it secure.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be via telephone, online enquiry forms, or other communication channels.
We may also collect limited technical and usage data automatically when you visit our website through cookies or similar technologies, where this is necessary for site functionality or security and in line with applicable law.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a valid lawful basis under the UK General Data Protection Regulation and related data protection laws. The main purposes and lawful bases are:
To provide quotes and perform our services. We use your contact and service information to provide quotations, confirm bookings, carry out removals, and manage your account. The lawful basis is performance of a contract or steps taken at your request before entering into a contract.
To communicate with you. We use your contact details to respond to enquiries, send booking confirmations, discuss arrangements, handle complaints, and provide essential updates about your service. The lawful basis is performance of a contract and our legitimate interests in providing customer service.
To take and process payments. We use billing information to process payments for services you have ordered. The lawful basis is performance of a contract and compliance with legal obligations relating to financial records.
To improve and secure our services. We may use technical data and limited usage data to administer and protect our website, troubleshoot, and improve our services. The lawful basis is our legitimate interests in running and safeguarding our business.
To meet legal and regulatory requirements. We may process and retain certain information in order to comply with legal, tax, and accounting obligations. The lawful basis is compliance with a legal obligation.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and we only process personal data where our interests are not overridden by your privacy rights.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy.
Service providers and data processors. We may use third-party providers to help deliver our services, such as payment processors, website hosting and maintenance providers, secure data storage providers, and communication tools. These organisations act as data processors and may only process your data on our documented instructions. They are required to keep your data secure and to comply with data protection laws.
Professional and legal advisers. Where necessary, we may share data with accountants, insurers, or legal advisers for auditing, insurance, or legal purposes. The lawful basis is our legitimate interests and compliance with legal obligations.
Authorities and law enforcement. We may disclose personal data where required to do so by law, by a court order, or to protect our rights or the rights of others. The lawful basis is compliance with a legal obligation and our legitimate interests in protecting our business.
If we engage new processors or significantly change our data sharing practices, we will update this Privacy Policy to reflect those changes where required.
International Data Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. Where any of our service providers transfer or store personal data outside of these areas, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your data remains protected in line with data protection laws.
Data Retention
We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In practice, this generally means:
Service and booking records are kept for a period necessary to manage your booking, deal with any follow-up enquiries or complaints, and satisfy tax and accounting requirements.
Basic contact and communication records may be kept for a limited period after your last interaction with us, to maintain accurate records of our dealings and support our legitimate interests in managing the business.
Technical and website usage data is typically retained for shorter periods needed for security, troubleshooting, and statistical analysis, after which it is deleted or anonymised.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked back to an identifiable individual.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those who need to know it for business purposes and using secure methods of storage and communication where appropriate.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We continually review and update our security practices to reduce risks and protect your information.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Farringdon customers and prospective customers in the Farringdon area, subject to certain legal conditions and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data.
Right to rectification. You have the right to ask us to correct or complete personal data you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis to continue processing.
Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, such as while we are verifying the accuracy of information you have contested.
Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we have compelling legitimate grounds to continue.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal but may affect our ability to provide certain services.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data has been processed in a way that does not comply with data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
