Man with Van Farringdon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Farringdon provides removal, collection, delivery and related services within its operating area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the individual, business or organisation that books or uses our services.
We, us, our means Man with Van Farringdon, the provider of the removal and transport services.
Services means any removal, man and van, transport, delivery, collection, loading, unloading, or related services carried out by us.
Goods means any items, property, furniture, equipment, boxes or other belongings entrusted to us for the purposes of the Services.
Booking means any confirmed arrangement for us to provide Services on a particular date, time and at specified locations.
2. Service Scope
We provide man and van and removal services for domestic and commercial customers, including but not limited to local moves, small office moves, collection and delivery of items, and transport of personal belongings within our service area and, by agreement, to other destinations in the United Kingdom.
The precise scope of the Services for each Booking will be as agreed between you and us at the time of booking, including the number of staff, size of vehicle, addressed locations, and any other special arrangements.
3. Booking Process
3.1 Bookings can be made by contacting us through our accepted communication channels. At the time of enquiry, we may request details of the items to be moved, access conditions, addresses, preferred dates and times, and any special requirements.
3.2 All bookings are subject to availability. We will confirm a booking only when we provide explicit confirmation and, where applicable, when any required deposit has been received.
3.3 It is your responsibility to ensure that all information provided at the time of booking is accurate and complete, including but not limited to:
Full collection and delivery addresses
Accurate description and approximate quantity of Goods
Details of access restrictions such as stairs, lifts, parking limitations or narrow doorways
Any items that are heavy, fragile or require special handling
3.4 We reserve the right to revise any quotation or estimate if the information you provide is incomplete, inaccurate or changes before or during the provision of the Services.
4. Quotes and Pricing
4.1 We may provide a quotation based on the information you supply. Unless otherwise stated, quotations are exclusive of any congestion charges, tolls, parking charges, local authority fees or other third-party charges that may apply. These will be charged in addition where incurred.
4.2 Quotations are normally provided as a fixed price or an hourly rate. Where an hourly rate applies, the charging period begins at the agreed start time or upon arrival at the pickup address, whichever is later, and ends when the work is completed or when we leave the final destination.
4.3 We may charge a minimum booking period, and any additional time beyond this will be charged in increments as set out in your booking confirmation.
4.4 We reserve the right to amend our prices at any time. Price changes will not affect confirmed bookings unless the scope of work is altered by you or unforeseen circumstances arise as set out in these Terms and Conditions.
5. Customer Responsibilities
5.1 You must ensure that:
You or an authorised representative is present at the agreed addresses during the collection and delivery windows.
All Goods are properly packed, secured and ready for transport unless we have agreed to provide packing services.
Fragile, valuable or delicate items are clearly identified and appropriately packed.
Access is safe, lawful and reasonably suitable for the vehicle and crew, including availability of parking and any necessary permissions.
5.2 You are responsible for obtaining any parking permits, access permissions, building management approvals or local authority dispensations required for us to carry out the Services. Any penalties, fines or additional costs arising from insufficient permissions may be charged to you.
5.3 You must not ask our staff to undertake any work that is unsafe, illegal, or outside the agreed scope of the Services. We reserve the right to refuse to handle any item or perform any task that we reasonably consider to pose a risk to safety, property or legal compliance.
6. Items Not Accepted
6.1 Unless agreed in writing, we do not carry:
Living creatures, including pets or livestock
Perishable goods requiring refrigeration
Hazardous, flammable, explosive or illegal items
Cash, jewellery, precious metals, or other high-value items
Important documents such as passports, deeds, securities or financial instruments
6.2 If any prohibited items are handed to us without our knowledge, we accept no responsibility for any loss, damage or consequences arising from them, and you may be liable for any resulting costs, damage or legal issues.
7. Payments and Charges
7.1 Payment terms will be communicated at the time of booking. We may require full or partial payment in advance, or payment on completion of the Services, depending on the nature and size of the job.
7.2 Accepted payment methods will be confirmed when you make your booking. All payments must be made in pounds sterling.
7.3 Where a deposit is required, your booking is not fully confirmed until the deposit has been received. Deposits are generally non-refundable except as set out in the cancellation provisions below.
7.4 If payment is not made when due, we reserve the right to:
Withhold completion of the Services or delivery of Goods until full payment is received
Charge interest on overdue sums at the statutory rate or a reasonable equivalent
Recover any reasonable costs of collection, including legal and administrative expenses
8. Cancellations and Changes
8.1 If you wish to cancel or change your booking, you must inform us as soon as possible.
8.2 Cancellation charges may apply as follows, unless otherwise specified in your booking confirmation:
More than 72 hours before the agreed start time: deposit may be refunded or transferred at our discretion.
Between 24 and 72 hours before the agreed start time: we may retain part or all of the deposit and may charge up to 50 percent of the estimated job value.
Less than 24 hours before the agreed start time or on the day of service: we may charge up to 100 percent of the estimated job value.
8.3 If you are not present at the arranged time and location, or if we are unable to gain access or safely carry out the work due to circumstances within your control, this may be treated as a same-day cancellation and the relevant charges may apply.
8.4 We will use reasonable endeavours to accommodate any requests to change the date, time or details of your booking, but such changes are subject to availability and may affect the price.
8.5 We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, staff illness, road closures or legal restrictions. In such cases, our liability will be limited to refunding any amount you have paid for Services not yet provided, or to rescheduling the booking by agreement.
9. Delays and Access Issues
9.1 We will use reasonable efforts to attend at the agreed time; however, arrival times are estimates only and may be affected by traffic, accidents, roadworks or other circumstances beyond our control.
9.2 You are responsible for ensuring adequate access at both collection and delivery addresses. This includes providing clear instructions regarding access codes, entry systems, gatehouse procedures, parking bays or loading areas.
9.3 Additional charges may apply for waiting time, extended walking distances, use of stairs where lifts are unavailable, or other unforeseen difficulties that significantly increase the time or effort required.
10. Packing, Loading and Customer Involvement
10.1 Unless specifically requested and agreed, our standard service does not include full packing of your Goods. You are responsible for packing items securely in suitable containers.
10.2 Where we agree to assist with packing or disassembly and reassembly of furniture, we will use reasonable care but accept no liability for inherent weaknesses or defects in assembled furniture or flat-pack items.
10.3 For safety and insurance reasons, our staff have the final say on how Goods are loaded, stacked or secured in the vehicle.
10.4 If you or any third party assist with loading or unloading at your request, this is at your own risk and we are not liable for any injury or damage arising from such involvement.
11. Waste Regulations and Disposal
11.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials.
11.2 We are not a general waste disposal service. We will only remove waste or unwanted items where this has been specifically agreed as part of the booking and where such items are suitable for lawful transport and disposal.
11.3 You must not present for removal any hazardous, clinical, chemical, or prohibited waste. If such items are discovered, we may refuse to remove them and you may be charged for any additional time or disposal requirements that arise.
11.4 Where we agree to dispose of items on your behalf, you confirm that you are the owner or have authority from the owner to dispose of those items. Once removed and disposed of, such items cannot be retrieved.
12. Liability and Insurance
12.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations in this section.
12.2 You are responsible for arranging any additional insurance you consider necessary for your Goods during removal and transit. Our standard liability is limited and may not cover the full replacement value of all items.
12.3 We are not liable for:
Loss or damage arising from your failure to pack items properly.
Inherent defects, natural deterioration, or pre-existing damage to any item.
Loss of or damage to fragile or high-value items that were not disclosed to us in advance.
Damage to items or property resulting from your instructions against our advice, or as a result of your actions or omissions.
12.4 We are not liable for any indirect, consequential or economic loss, including loss of profits, loss of use, or loss of opportunity, arising from or in connection with the Services.
12.5 Our total liability for any claim arising out of a single incident or series of related incidents shall not exceed a fair and reasonable amount having regard to the value of the Goods moved, the price you paid for the Services, and the extent of any proven loss or damage.
12.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
13. Claims and Notification of Loss or Damage
13.1 You must inspect the Goods as soon as reasonably possible after completion of the Services.
13.2 Any visible loss or damage should be reported to our staff before they leave the delivery address where practicable, or otherwise notified to us in writing as soon as reasonably possible.
13.3 For any claim relating to loss or damage, you must provide evidence of the loss, damage and value of the items concerned. We may request photographs, receipts or other proof.
13.4 Failure to notify us of loss or damage within a reasonable period after completion of the Services may affect our ability to investigate and may reduce the likelihood of a successful claim.
14. Parking, Fines and Charges
14.1 You are responsible for arranging suitable and legal parking for our vehicle at all relevant locations, or for providing accurate information that enables us to do so.
14.2 Where we incur parking charges, tolls, congestion charges, or similar expenses directly in connection with your Booking, we may add these to your final invoice.
14.3 If our vehicle receives a penalty charge notice or fine due to inadequate parking arrangements or instructions provided by you, we reserve the right to recover the cost of such penalty or fine from you.
15. Force Majeure
15.1 We are not liable for any delay, failure or inability to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, war, terrorism, civil unrest, strikes, pandemics, fuel shortages, road closures or government restrictions.
15.2 Where a force majeure event occurs, we will notify you as soon as reasonably practicable and will, where possible, offer to reschedule your Booking. Any refunds or adjustments will be at our reasonable discretion.
16. Privacy and Data
16.1 We collect and use personal information such as names, addresses and contact details for the purpose of managing bookings, delivering Services and handling payments and enquiries.
16.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
17. Amendments to These Terms
17.1 We may update these Terms and Conditions from time to time. The version that applies to your Booking will be the version in force at the time your Booking is confirmed.
17.2 Any material changes will be published or made available upon request. Continued use of our Services after changes take effect will constitute your acceptance of the updated Terms and Conditions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
19. Severability
19.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written confirmation or agreement specific to your Booking, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.
20.2 No variation of these Terms and Conditions shall be effective unless expressly agreed by us in writing.
